Fire5 support

Last updated 27 October 2026

Fire5 is a daily solo card puzzle made by The Gaming Vanguard LLC, which publishes it as TGV. This page tells you how to get help.

Write to us

Email support@gamingvanguard.com. To help us find what you are asking about, please tell us:

• your nickname or leaderboard tag, if you have one,
• roughly when you played,
• your phone and the app version (Menu > About shows the version).

Report or block a player

In the app, open Menu > Leaderboard and tap another player's row. "Report player" tells us their nickname is offensive: it is hidden from the leaderboards at once while we review it. "Block player" hides that player on your own device. Our nickname rules say what a nickname may not be.

Delete your data

In the app, open Menu > About > Delete my data. It removes your finished games, nickname, leaderboard rows and reports from our server, then starts the app afresh with a new player ID. You can also email us and we will delete it for you.

Purchases

The Full Version is a one-time purchase sold by the App Store or Google Play, not by us, so refunds go through them. If you bought it and it does not show, open Menu > Full Version and tap "Restore purchases" (on iPhone).

More

How we handle your data is in our privacy policy.

Fire5 is made by The Gaming Vanguard LLC, which publishes it as TGV.